At Noval Beverages, we aim to provide reliable and timely delivery of our water bottles and related products. This Shipping Policy explains how orders are processed and delivered within our service area. By placing an order with us, you agree to the terms outlined in this policy.
Shipping Area
Noval Beverages currently provides shipping services exclusively within Lahore, Pakistan. Orders placed from locations outside Lahore will not be processed or delivered. All deliveries are handled within the defined city limits to ensure quality and efficiency.
Order Processing Time
Orders are processed after confirmation and are prepared for dispatch within a reasonable timeframe. Processing times may vary depending on order volume, product availability, and operational conditions. Customers will be notified if there is any delay in processing their order.
Delivery Timeframe
Delivery times depend on the customer’s location within Lahore and current delivery schedules. While we strive to deliver orders promptly, delays may occur due to traffic conditions, weather, or unforeseen circumstances. Estimated delivery times are provided for guidance only and are not guaranteed.
Shipping Charges
Shipping charges, if applicable, are calculated at checkout and clearly communicated before order confirmation. Any changes to shipping costs will be reflected during the checkout process, ensuring transparency for our customers.
Order Tracking and Communication
Customers may be contacted via phone or email to confirm order details or delivery arrangements. It is the customer’s responsibility to provide accurate contact and delivery information to avoid delays or failed deliveries.
Failed or Delayed Deliveries
If a delivery attempt is unsuccessful due to incorrect address details, unavailability of the recipient, or lack of response, the order may be rescheduled or canceled at our discretion. Additional delivery charges may apply in such cases.
Damaged or Missing Items
If an order is delivered with missing or damaged items, customers must notify Noval Beverages on the same day of delivery. We will review the issue and take appropriate action in accordance with our Return and Refund Policy.
Changes to This Shipping Policy
Noval Beverages reserves the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon being posted on our website.
Contact Information
For any questions regarding shipping or delivery, customers may contact us using the details below.
Email: novalgrouppvt@gmail.com
Phone: +92321-4765779